🗓️ Processing Time Orders are processed within 1–2 business days. 

  • Please note: processing time does not include weekends or holidays.

ONLY Shipping Within Canada

  • We currently ship to all provinces and territories within Canada. Delivery times may vary depending on your shipping zone.

📍Ontario (ON) Standard Shipping (3–9 business days)

  • $5.00 flat rate
  • Free shipping on orders $100+

📍 Vancouver, Quebec, Alberta (BC, QC, AB) Standard Shipping (3–9 business days)

  • $10.00 flat rate
  • Free shipping on orders $150+

📍 Other Canadian Provinces (3–9 business days)

  • $20.00 flat rate
  • Free shipping on orders $300+

🕐 Delivery Time Estimates

  • Shipping times are estimates and may be affected by weather, holidays, or carrier delays.
  • YOYOPETS is not responsible for delays caused by third-party couriers.

❗ Incorrect Address

  • Please ensure your shipping address is correct at checkout. YOYOPETS is not responsible for delays or lost packages caused by incorrect addresses provided by customers.

📦 Lost, Delayed, or Stolen Packages

  • If your tracking shows “delivered” but you have not received your package
    • Please wait 48 hours, as carriers may mark it as delivered early.
  • After 48 hours, email us at info@yoyopets.ca for assistance.

🚧 Damaged Packages

  • If your order arrives damaged, please contact us at info@yoyopets.ca within 24 hours of delivery with photos of the package and product.

💬 Questions? We’re here to help!